Privacy Policy

Last Updated:

August 4, 2025

1. Information We Collect

We may collect the following types of information:

A. Personal Information

This includes information that identifies you as an individual, such as:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Insurance information
• Emergency contact details

B. Non-Personal Information

This includes data that does not directly identify you, such as:

• Browser type and version
• Device information
• IP address
• Pages visited on our website
• Time and date of your visit
• Referring website URLs

C. Sensitive Information

As a healthcare provider, we may collect sensitive information, including:

• Medical history
• Behavioral health information
• Treatment plans
• Family history
• Other health-related data

We collect this information only when it is necessary to provide our services and with your explicit consent, as required by law.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms, contact us, or provide information during the admissions process.
• Automatically: Through cookies, web beacons, and similar technologies when you use our website.
• From Third Parties: Such as healthcare providers, insurance companies, or referral sources, with your consent.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Communicate with you about your inquiries, treatment, or admissions.
• Process payments and insurance claims.
• Ensure compliance with legal and regulatory requirements.
• Enhance website functionality and user experience.
• Send you updates, newsletters, or promotional materials (with your consent).

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• With Your Consent: When you authorize us to share your information with third parties.
• With Service Providers: To perform functions on our behalf, such as billing, IT support, or marketing.
• For Legal Reasons: To comply with applicable laws, regulations, or legal processes, or to protect the rights, safety, or property of Velocity Health Group, our patients, or others.
• In Emergencies: To protect the health and safety of you or others in urgent situations.

5. Your Rights

As a user of our website or a participant in our services, you have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Opt-out of receiving marketing communications from us.
• Data Portability: Request a copy of your personal information in a portable format.

To exercise these rights, please contact us using the information provided below.

6. How We Protect Your Information

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data.
• Secure access controls.
• Regular security audits and updates.
• Staff training on data privacy and security.

While we strive to protect your information, no system is completely secure. We encourage you to take precautions when sharing personal information online.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve functionality. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

We are committed to protecting the privacy of children. Our website is not intended for use by individuals under the age of 13 without parental consent. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete it.

10. Compliance with HIPAA

As a healthcare provider, we comply with the Health Insurance Portability and Accountability
Act (HIPAA). Any protected health information (PHI) we collect is handled in accordance with HIPAA regulations. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Velocity Health Group
This Privacy Policy is designed to provide transparency and build trust with our website visitors, patients, and families. By using our website or services, you acknowledge that you have read and understood this policy.